We have at Crown Cottage a cancellation policy to ensure smooth booking of appointments and to enable for our time to be used efficiently.
We ask that you give at least 72 hours' notice to cancel appointments. This is to enable us to re fill the now vacant slot and to offer the appointments to someone else.
For appointments of 30 minutes or longer we would prefer even longer notice. We understand that occasionally illness or emergencies occur and you may not be able to give as much notice in those instances.
You may risk losing your NHS place at the practice if you miss two appointments or continually cancel your appointments at short notice.
We reserve time in our schedule for you and ask that you are considerate when needing to alter an appointment.
A fee may be charged if this policy is not followed.
We thank you for taking the time to read our policy.